I took my car in because it had a mild jerk while driving. They flushed the fuel system for $200 and it didn't help. They rode with me with a monitor hooked to see if they could find any misfires and found none. They suggested I keep driving for a while and see if it got worse to make it easier to detect. After a few months it wasn't worse but still happening. I took it in again and they told me I needed 6 new coils, 6 new spark plugs and a new computer $3,000. They assured me that would fix the problem so I said go ahead. A week later after completing the work they called me and said they completed the engine work but that didn't fix the problem. I took the car for a test drive and it ran the same as before. They suggested it was a torque converter but even though they advertise to be transmission experts the told me they don't work on transmissions. So I have over $3,000 in repairs with no benefit. They refused to discount the wasted repair nor would they make the replaced parts available to me. All I get is the run around when I ask why they wouldn't consider the torque converter as a possible cause on the front end.
Hi Kurt Lofgren, Cars today are basically computers on wheels and we believe that your 2013 Ford Taurus has a defective computer. The “jerking” you are experiencing is an issue with the transmission torque converter. We do transmission maintenance work such as leaks, filters, and fluid flushes, however, we are not experts in diagnostics and repairs. If you would permit, I will be willing to personally take your car to a professional in this area to see if, in fact, the computer is defective. If it is, we can place it under warranty for you. Thank you! George
- George's Complete Auto Repair