First time customer so I figured I would use their coupon oil change special. Had an appointment at 0830 for an oil change while I waited. 2 hours later I had enough and left without the oil change. Went up the street and got it changed in 15 min. Why have an appointment scheduled? Staff was apologetic and offered a free oil change if I decide to come back.
Dear Jose and Jennifer, we humbly apologize for the poor experience you had at our shop, and we know under the circumstances we deserved the 1- Star Review. We seldom drop the ball, but we certainly did this time. The offer of a free oil change still stands, and we hope you give us another try and opportunity to redeem ourselves in your eyes.
- George's Complete Auto Repair