GEORGE'S COMPLETE AUTO REPAIR Cape Coral Auto Repair

5

Jim, thanks for the 5-Star Rating!

- George's Complete Auto Repair
5

Bob, thanks for the 5-Star Rating!

- George's Complete Auto Repair
1

I took my car in because it had a mild jerk while driving. They flushed the fuel system for $200 and it didn't help. They rode with me with a monitor hooked to see if they could find any misfires and found none. They suggested I keep driving for a while and see if it got worse to make it easier to detect. After a few months it wasn't worse but still happening. I took it in again and they told me I needed 6 new coils, 6 new spark plugs and a new computer $3,000. They assured me that would fix the problem so I said go ahead. A week later after completing the work they called me and said they completed the engine work but that didn't fix the problem. I took the car for a test drive and it ran the same as before. They suggested it was a torque converter but even though they advertise to be transmission experts the told me they don't work on transmissions. So I have over $3,000 in repairs with no benefit. They refused to discount the wasted repair nor would they make the replaced parts available to me. All I get is the run around when I ask why they wouldn't consider the torque converter as a possible cause on the front end.

Hi Kurt Lofgren, Cars today are basically computers on wheels and we believe that your 2013 Ford Taurus has a defective computer. The “jerking” you are experiencing is an issue with the transmission torque converter. We do transmission maintenance work such as leaks, filters, and fluid flushes, however, we are not experts in diagnostics and repairs. If you would permit, I will be willing to personally take your car to a professional in this area to see if, in fact, the computer is defective. If it is, we can place it under warranty for you. Thank you! George

- George's Complete Auto Repair
2

Received one price one day and ok'd the service. Was hit with a higher quote the next day. Felt like it was bait and switch. Update: Interesting that they now don't know who I am, even though they've been sending g me request for a review and I just had my vehicle service less than a week ago

We are sorry you feel that way, Mike P. Without your full name or vehicle make/model we don’t have much to go on to address the situation. You can always call us to discuss.

- George's Complete Auto Repair
2

Received one price one day and ok'd the service. Was hit with a higher quote the next day. Felt like it was bait and switch.

We are sorry you feel that way, Mike P. Without your full name or vehicle make/model we don’t have much to go on to address the situation. You can always call us to discuss.

- George's Complete Auto Repair
5

Thanks for the 5-Star Rating, Sara!

- George's Complete Auto Repair
5

Al, thanks for the 5-Star Rating!

- George's Complete Auto Repair
5

The new air conditioner parts were very expensive. It's not their fault with the shipping problem and the overpriced parts today. Their labor charge was fair.

Thanks, Flavios for the 5-Star Review and kind words!

- George's Complete Auto Repair
5

Absolutely amazing! Friendly and helpful!

Sonja, thanks for the 5-Star Review and for choosing us to service your 2003 Dodge Durango. We appreciate the kind words!

- George's Complete Auto Repair
5

Great staff and service! They go above and beyond every single time.

We really appreciate your 5-Star Review, Matt! We are so glad you chose us to care for your 2015 Jeep Renegade!

- George's Complete Auto Repair
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